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Customer service
CFA UK, 4th Floor, 90 Basinghall Street, London, EC2V 5AY
Tel: 020 7796 3000
Fax: 020 7796 3333
Email: info@cfauk.org
The CFA Society of the UK Customer Service Statement
The Society aims to deal with all enquiries and correspondence in a helpful and courteous manner. In particular, we aim to:- answer telephone calls promptly during normal working hours. Outside these times, or under exceptional circumstances, callers will be invited to leave a message and a contact telephone number, to which we will respond by return or the following working day.
- provide a courteous and accurate response to all enquiries, including those requiring specific expertise.
- provide a courteous and helpful reception service to those visiting the Society office.
- reply to correspondence, including faxes and e-mails, within seven working days.
- investigate and respond to complaints within five working days and, when a customer requests, investigate a complaint further. Complaints should be made in writing to the Chief Executive or, on matters relating to the Investment Management Certificate, to the Director of Education.
- provide appropriate information about CFA UK and its activities. In many cases the information you need will be available on our website, www.cfauk.org. Details of examination fees are also available on our website (www.cfauk.org/imc/exam_dates/index.cfm) or on request from the office. Please contact us by phone, fax or e-mail (details at the top of the page) if you cannot find the information you need.
- make
reasonable adjustments for examination candidates and others who have
special requirements, for example because of disability.
Will Goodhart
Chief Executive, The CFA Society of the UK